REVISION POLICY
Depending on the bundle you choose, we provide revisions. Customers can request an infinite number of
free modifications, and we will do so at no additional cost as long as the design and concept stay the
same. The turnaround time for revisions would be 48-72 hours.
TURN AROUND TIME
Most design services at Full Stop E-Commerce take 48-72 hours to complete. This is the turnaround time for a
single iteration of a design stage, not the whole time for a project from start to end. Depending on the
type of Service, changes might take anywhere from 48 to 72 hours, which equates to two working days. For
example:
- On Mondays, orders for logos or requests for revisions will be fulfilled by Wednesday
- Orders for logos or revisions placed on Friday will be delivered by the end of Tuesday.
Refund Policy / Money Back Guarantee
If the first design concepts are accepted or a revision is requested, any deposited fees for a project
will not be refunded until Full Stop E-Commerce cancels or terminates your Contract for a cause other than
your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
- When the initial logo concepts are shown, you make a request. The refund offer becomes void after
you accept or request revisions to the first designs, and refund requests will not be considered.
- If you request a refund before the initial design concepts are delivered, you will be eligible for a
full refund (less 10 percent service & processing fee).
- If you seek a refund within 48 hours, you will receive a 66 percent return (less 10 percent service
& processing fee).
- If you seek a refund between 48 and 120 hours after receiving the first design, you will receive a
33 percent return (less 10 percent service & processing fee).
- After 120 hours of receiving your original design, no refund requests will be considered; however,
because we strive for 100% customer satisfaction, you are urged to contact us if you have any
concerns.
- If you do not take action on your order within 30 days after ordering it, you will not be eligible
for a refund. However, depending on your project, you may be charged a cost to revive your design
order.
- Once the final files have been given, no refund claims will be considered.
- Once the website creation has been done, and the Website has been launched online, there will be no
refunds available. For video animation packages, no refund request will be entertained after the
designing of the storyboard.
- All refund requests will be sent to the customer service department. Full Stop E-Commerce retains the
right to grant or refuse your request on an individual case-by-case basis based on a breach of your
user agreement.
- For our Custom packages, the refund policy will be the same as for normal packages.
- For example, if you purchase a logo and web design service and accept the logo, you can only get a
refund for the website design service.
- A good justification must be provided for a refund request, which must be evaluated against the
design brief and client input for modifications. A refund will not be issued unless the concept is
not developed according to the brief; nonetheless, more changes will be supplied until perfect
satisfaction is achieved.
- The money-back-guarantee is contingent on the order being placed in good faith. We do not consider
it in good faith when a consumer places design orders with many design agencies for the same task in
the hopes of receiving a refund. We retain the right to refuse a refund request in this situation.
- Because all design tasks need client feedback prior to finalization, it is only reasonable that the
customer participates and offers feedback in order to achieve the desired results.
- Our 100% unique design guarantee allows you to redraw if our designed logo is deemed to be
strikingly similar to another logo design that currently exists. Any reference to an existing design
is purely coincidental, and Full Stop E-Commerce accepts no liability or compensation claim in such a
circumstance. It is the client's duty to obtain copyright protection for their artwork.
Note: Full Stop E-Commerce reserves the right to reject any project or terminate the Contract at any time.
You will no longer have any rights to utilize the designs for any reason after the refund; they will
become the exclusive property of Full Stop E-Commerce. The designs will be the sole property of the firm.
Refunds are not available for any of our services that are not linked to design services. They are not
covered by our no-questions-asked money-back guarantee. If you purchase such a service as part of a
Package Deal of any type, you will not be able to get a refund on the entire package. The following are
some examples of such services:
- Copyrights Protection Certificates.
- Website & Emails Hosting Services.
- Website SSL Certificates
- Website Domain Purchase.
- Website Maintenance Plans.
- Website SEO Plans.
- Social Media Marketing
- Google Adwords Campaigns
In the event of dissatisfaction with services that are not covered by the 100 percent return policy,
Full Stop E-Commerce management may choose to issue a partial refund to the customer after reviewing the
project.
How to claim your refund
Please make sure you complete the following conditions to ensure your refund request is authorized.
- Claim your refund specifying your concern by contacting us via any of the following three modes:
- Toll free #561 623 9733
- Live Chat
- info@fullstopecommerce.com
- We will endeavor to address your issue as soon as possible under our revision process, or we will
send you an email from our refund department approving your refund request. Following the refund,
Full Stop E-Commerce will gain your design rights, and you will be unable to exhibit any version of the
design that the firm has supplied you. Let's add something to the mix:
- Because the design rights have been given to the firm, you agree that you will have no right
(direct or indirect) to utilize any answer or other material, work product, or media and that
you will have no ownership interest in or to the same,
- Full Stop E-Commerce will share Copyright Acquisition information for the returned designs with
government copyright agencies, which would prevent the designs from being reused as original
designs in the future. Please contact us at info@fullstopecommerce.com if you have any
questions or complaints regarding our refund policy.
My Account
The My Account section is a useful tool for communication. It is solely your obligation to monitor your
account area for any questions, concerns, or further instructions that the designer may require. You
will not be eligible for a refund if you do not check or use the Account Area on a regular basis. If you
have any questions about how to utilize the area, you may contact the customer support staff at any
time.
COMMUNICATION POLICY
- Emails sent back and forth using official email addresses such as "info@fullstopecommerce.com" are
the only forms of valid contact.
- We are not liable for any losses, difficulties, or delays resulting from interactions made through
communication methods other than those supplied by us.
- We are solely responsible for any information made available on our official domains.
QUALITY ASSURANCE POLICY
Full Stop E-Commerce will do everything possible to satisfy your needs, and our designers will do everything
possible to meet your expectations. We believe in giving the greatest designs possible, and each one is
meticulously researched and developed.
100% SATISFACTION GUARANTEE
- We provide limitless revisions to ensure that you are completely happy.
- We aspire to exceed your expectations and work hard to do so.
- We won't stop revising your design until you're fully happy (the number of revisions will be
according to your package)
- Full Stop E-Commerce is a highly customer focused company and we strive to achieve 100% satisfaction of
the client. However, if client is dissatisfied so we do process refunds based on the terms mentioned
above. Since we work in a good faith and expect our customers to do so as well hence the money back
guarantee stands null and void if there customer has changed mind after placing an order.
DELIVERY POLICY
- On the date specified on the Order Confirmation, the whole order will be sent to the specified
account, along with a confirmation email.
- The turnaround time will be determined by the package; however, a minimum of two business days is
necessary.
- Websites will only become online when all outstanding debts have been paid. Under no circumstances
will a website be made online if there are any unpaid dues.
- Contact our customer service staff if you need an urgent or fast order.
DESIGN OWNERSHIP & RIGHTS
All finished designs produced by Full Stop E-Commerce are done so when the customer submits a formal request
for finalization, and the client receives the final core files of the logo and owns 100 percent of all
rights to the said logo.
- The complete Final Design given by Full Stop E-Commerce shall be owned by the client.
- The client will hold all ownership rights to the finalized design in its entirety.
- The client may use the completed design in any way they see suitable.
- The Client, on the other hand, will not own any materials, media, or other content created
throughout any revision cycles that lead up to the Final Product
CONTENT CREATION & POPULATION
Unless otherwise bought specifically, Full Stop E-Commerce will not be responsible for developing or filling
content (e.g., text/Images) onto the Website. In such a situation,
- Full Stop E-Commerce will produce custom material for the client's Website
- The Website's content and wording will be tailored to the needs of the customer.
- Visuals will be added to the Website by Full Stop E-Commerce.
- From stock picture sources, Full Stop E-Commerce will obtain stock photos for the customer.
- Images will be purchased upon approval from the client
- Full Stop E-Commerce holds no responsibility for any similarities between images used on the
Website that may or may not resemble other websites.
- Full Stop E-Commerce will add items and product information to the Website.
- The customer will submit product photos and specifications
N.D.A. & REPUTATION MANAGEMENT POLICY
- Full Stop E-Commerce does not disclose any information about a customer's project or contact information
with anybody. At all times, the client's personal and project data is kept private.
- When the project is effectively done, both Full Stop E-Commerce and The Client agree not to
intentionally slander or disparage the other in the event of a dispute that arises after the project
is completed.
- When the project is effectively done, each Party agrees to refrain from (and Full Stop E-Commerce shall
take reasonable steps to ensure that its officers and directors refrain from) making any defamatory
comments of any kind or nature about the Client in the future, either directly or indirectly (and in
the case of the Company, its employees, officers, directors, agents, consultants, affiliates,
investors or business partners).
RECORD MAINTENANCE
Full Stop E-Commerce keeps track of completed designs so that you may get the precise file in the event of a
missing order.
CUSTOMER SUPPORT
Our Customer Support Team is available by phone Monday through Friday from 9 a.m. to 5 p.m. GMT to
address any of your problems and questions. All additional queries must be submitted through the Team
Works Account area by the client after business hours and will be picked up the next working day.
TECHNICAL SUPPORT POLICY
Full Stop E-Commerce specializes in providing design services and consulting. The services that the client
need will be designed and developed by us. On occasion, the technical parts of our packages and services
purchased will assist the client with their websites and emails. Full Stop E-Commerce will offer the
customer basic information about the services as well as the settings necessary to make them operate. On
the Customer's end, Full Stop E-Commerce will not be responsible for providing extensive training or
installation of specified services. Examples of such services include, but are not limited to:
- Website Deployment
- Full Stop E-Commerce will deploy the Website for the customer on
- A Hosting service is provided by us.
- The hosting Service provided by Full Stop E-Commerce is a free service provided
to the client as an added feature without any cost. It is acquired from a
Third Party Service provider
- A Hosting server provided by the customer (purchased from a Third Party)
- In the event the Website is hosted on a third-party web server purchased by
the customer, Full Stop E-Commerce will not be held responsible for any kind of
server or hosting-related issues.
Unless paid separately as continuous maintenance service, there is no Service Level Agreement (SLA)
between the customer and Full Stop E-Commerce in terms of technical help or service outage.
- Website Content Management System (CMS: Content Management System)
- Full Stop E-Commerce will provide the customer with a user manual to use the Website CMS
(Content Management System).
- Full Stop E-Commerce will not be responsible for training the client in the said Website CMS
(Content Management System). Emails Setup
- Emails Setup
- Full Stop E-Commerce will be providing the customer with the necessary settings and information
to install the emails on their end
- Full Stop E-Commerce will not be responsible for installing said emails onto the customer end.
- Full Stop E-Commerce will not be responsible for providing technical support or assistance in
troubleshooting errors on email usage as all our emails are on open servers and accessible
by all service providers.
Full Stop E-Commerce will not be held liable in any manner for a customer's failure to execute, install, or
learn how to use the above-mentioned services on their end since they are the customer's duties.
Email & Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of email and mobile phone contact
information provided to Full Stop E-Commerce.
1. Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive communication from
Full Stop E-Commerce. This includes, transitional messages, periodic updates about your service or
project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and
Revisions update.
2. Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
3. Stop & Unsubscribe
If you wish to stop receiving emails or mobile communications, you can:
• For emails, click the "unsubscribe" link located at the bottom of any email you receive from us.
• For mobile communications, reply "STOP" or “Unsub” “Unsubscribe” to any SMS message you receive
from us. The SMS will be stopped right away.
4. Frequency of Communication
We will strive to limit the frequency of our communications to a reasonable level. However, there may
be exceptions during special update about project or urgent notifications.
5. Security of Information
Your email address and mobile phone number will be kept confidential and will not be shared with
third parties without your explicit consent, except as required by law.
6. Changes to Policy
Full Stop E-Commerce reserves the right to modify this policy at any time. Any changes will be posted on
our website, and it is your responsibility to review these changes.
7. Contact Us
If you have any questions or concerns regarding this policy, please contact us at
info@fullstopecommerce.com
SMS and Email Terms & Conditions
1. Overview
By subscribing to our SMS and email communication services, you agree to receive text messages and emails
from Full Stop E-Commerce These communications may include updates, promotional content, notifications, and
other information related to our services. Your participation in these programs is subject to the following
Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.
2. Opt-In Process
SMS Subscription: When you provide your mobile number on our website, you may receive a confirmation text
message asking for your consent to subscribe to our SMS service. By replying to the confirmation message
with the designated keyword (e.g., "YES"), you agree to opt in to receive SMS messages from
Full Stop E-Commerce.
Email Subscription: By providing your email address and selecting the option to receive
communications from us, you consent to receiving emails related to our services, promotions, and
updates.
3. Message Frequency
SMS: The number of SMS messages you receive may vary based on your communication requirements with
our team. This allows us to provide timely updates and respond to your needs effectively.
Email: Emails will be sent periodically and may vary in frequency depending on the type of
communication and your preferences.
4. Opt-Out Process
SMS Opt-Out: You can opt out of our SMS communications at any time by replying to any of our
messages with the word "STOP". Upon receipt of your opt-out request, we will send a confirmation
message, and you will no longer receive SMS messages from us.
Email Opt-Out: To unsubscribe from our email communications, click the "unsubscribe" link provided
at the bottom of any email we send. You can also contact us directly at info@fullstopecommerce.com to
request removal from our email list.
5. Cost
SMS: Message and data rates may apply based on your mobile carrier plan. Please check with your
carrier for details.
Email: There is no charge for email communications.
6. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we
collect, use, and protect your personal information.
7. Support
If you have any questions or need assistance with our SMS or email services, please contact our support
team at info@fullstopecommerce.com or call us at 561 623 9733.
8. Modifications
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective
immediately upon posting to our website. Continued use of our SMS and email services after any changes
indicates your acceptance of the new terms.
9. Compliance
We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with
all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in
our messaging programs is subject to these regulations.